Terms and Conditions (AGB) for ViVANGAS Online Shop
Last updated: 24 July 2025
TABLE OF CONTENTS
- Company Information
- Scope and Contract Formation
- Prices and Payment
- Shipping and Delivery
- Right of Withdrawal (widerrufsrecht)
- Returns and Refunds
- Retention of Title (WITT Clause Integration)
- Delivery and Risk Transfer (WITT Cluase Integration)
- Warranty and Complaints
- Limitation of Liability
- Data Protection
- Intellectual Property
- Jurisdiction and Governing Law
- Amendments
1. Company Information
ViVANGAS
Florianstr. 15–21, 44139 Dortmund, Germany
Phone: +49 2302 663 4646
Email: letstalk@vivangas.com
Website: https://vivangas.zohoecommerce.com
ViVANGAS is an authorized partner and reseller of WITT-Gastechnik GmbH & Co. KG. Therefore, certain sales and supply terms defined by WITT-Gastechnik apply in addition to the general terms listed here.
2. Scope and Contract Formation
2. Scope and Contract Formation
These Terms apply to all contracts and orders placed through our online shop.
A binding purchase agreement is only formed upon receipt of our Order Confirmation.
Offers displayed on the site are not legally binding and are subject to change without notice.
3. Prices and Payment
All product prices are shown in Euros (€), but we accept all currencies and payment methods listed in our checkout system.
Prices include applicable VAT unless otherwise stated.
You agree to pay any fees associated with international bank transfers or currency conversions where applicable.
We reserve the right to correct pricing errors even after order confirmation.
4. Shipping and Delivery
Delivery times are sent separately via our Order Confirmation email.
We deliver to the Middle East, Malaysia, and Singapore.
We reserve the right to verify addresses and reject orders that conflict with export restrictions, international sanctions, or deliveries to embargoed or unassigned destinations.
5. Right of Withdrawal (widerrufsrecht)
Consumers within the EU have the right to cancel their order within 14 days of receipt, without providing a reason.
To cancel, notify us in writing (email or letter). Products must be returned at your own expense unless otherwise agreed. We may deduct for any diminished value resulting from improper handling.
Exclusions: Returns are not accepted for custom-made items, opened hygiene products, or goods not suitable for return due to health protection or hygiene reasons.
6. Returns and Refunds
Refunds will be processed once we receive the returned goods and verify their condition.
Bank fees, currency transfer costs, and related charges will be deducted from the refund amount.
Shipping fees are not refundable.
7. Retention of Title (WITT Clause Integration)
8. Delivery and Risk Transfer (WITT Clause Integration)
Risk of loss or damage passes to you upon dispatch of the goods to the shipping carrier.
For international shipments, you bear the cost of customs duties and import taxes where applicable.
9. Warranty and Complaints
You must inspect the products upon receipt and report any visible damage or shortages within 10 days.
We comply with applicable German and EU warranty laws. When acting as a reseller of WITT products, the WITT-Gastechnik warranty terms apply.
In cases of justified defects, we may offer repair, replacement, or refund at our discretion.
10. Limitation of Liability
We are fully liable for damages caused by intent, gross negligence, or injury to life and limb.
For all other damages, liability is limited to foreseeable and typical contractual losses.
We are not liable for delays or non-performance due to force majeure, including war, natural disasters, pandemics, or export restrictions.
11. Data Protection
We process your data in accordance with the EU GDPR. Full information is available in our [Privacy Policy].
12. Intellectual Property
All content on the website, including text, images, and software, is the property of ViVANGAS or its licensors and may not be reproduced without prior written consent.
13. Jurisdiction and Governing Law
These Terms are governed by the laws of Germany.
In business-to-business transactions, Dortmund, Germany, shall be the exclusive place of jurisdiction.
For consumers in the EU, you may also refer to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
14. Amendments
We reserve the right to amend these Terms at any time. Updates will be published on the website or communicated via email. Continued use of the site implies acceptance of the updated Terms.